What is KPO and Role of India to Become a KPO Hub

KPO is a new phenomenon that is picking pace in India. It is “Knowledge Process Outsourcing”. In simple words it is the upward shift of BPO in the value chain. Old BPO companies that used to provide basic backend or customer care support are moving up this value chain.

KPO is involved in services like valuation and investment research, patent filing, legal and insurance claim processing, etc, explains Ranjit Singh, CEO, Techbooks, a publishing KPO.

According to a study carried out by Baring Private Equity Partners (India) Limited, a venture capital financing firm, the size of the KPO industry, the high-end services entailed in business process outsourcing (BPO) activities, has the potential to touch $16 bn by 2010 globally.

The ideal KPO employee should possess domain specialization, computer skills & English proficiency. With the Indian way of education which lays great emphasis on higher education & specialization, a talent pool with specialized knowledge in any field is readily available.

The cost advantage of Indian BPO is constantly being challenged by ever increasing might of China and Philippines. As it is mandatory for any living organism to mutate to stay alive in the ever changing environment, so is the case with business processes. Therefore change from BPO to KPO is inevitable and mandatory.

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